PATIENT SERVICE GUIDE
Patient Information & Guidelines
Essential information to help you prepare for your consultation, understand hospital procedures, billing options, and patient rights.
Demo Policy Notice: Hospital policies, visiting hours, and insurance TPA lists presented below are structured sample content ready to be replaced with verified hospital documentation.
Before Your Visit
Schedule an OPD consultation online or by calling the helpline to avoid waiting periods.
Arrive 15 minutes prior to your appointment time for token verification at the ground floor lobby.
List all ongoing medications, supplements, and known allergies to share with your physician.
If diagnostic blood tests are planned (such as lipid or glucose panels), confirm fasting instructions beforehand.
Registration & Token System
First-time patients register at the Main Reception counter with a valid photo ID (Aadhaar, Passport, PAN).
A Unique Patient Identification (UHID) number will be assigned to store all your digital records securely.
Digital tokens indicate your queue position on OPD waiting lounge display screens.
Documents to Bring
Government-issued photo identification card.
Previous medical records, discharge summaries, lab reports, and X-ray/MRI films.
Health insurance e-card or policy document for TPA verification.
Doctor's referral letter or admission advice note (if applicable).
Billing & Financial Guidance
Itemized OPD and inpatient billing receipts are generated at official hospital billing desks.
Multiple payment options accepted: Credit/Debit Cards, UPI, Net Banking, and Cash.
Detailed cost estimates for planned surgeries or inpatient admissions are provided by the Admission Desk prior to procedure.
Insurance & TPA Desk
Our Insurance & TPA Helpdesk assists with cashless pre-authorization for impaneled health insurance providers.
Coverage eligibility, co-payments, and deductible terms are governed by your individual insurance policy.
Important Note: Partner TPA and insurer network list will be added after official hospital verification.
Visiting Hours & Guidelines
Morning Visiting Hours: 11:00 AM – 1:00 PM | Evening Visiting Hours: 4:30 PM – 7:30 PM.
To preserve patient rest and sterile safety, only 1 attendant pass and 1 visitor pass are issued per room.
Children under 12 years are restricted from inpatient floors to minimize infection exposure.
Discharge Process
Discharge advice is finalized during morning physician rounds.
The nursing and pharmacy desk prepares your Discharge Summary, prescription advice, and follow-up date.
Final billing clearance and insurance authorization usually take 2-4 hours from physician sign-off.
Patient Rights & Responsibilities
Right to respectful, compassionate care without discrimination.
Right to clear explanation of diagnosis, proposed procedures, risks, and treatment options.
Right to privacy, medical record confidentiality, and informed consent.
Responsibility to provide accurate medical history and adhere to agreed treatment plans.
Frequently Asked Questions
Quick answers to common patient questions
Our Outpatient Department (OPD) registration desk is open Monday through Saturday from 8:00 AM to 8:00 PM, and on Sundays from 9:00 AM to 2:00 PM. Emergency care operates 24/7.